Support

Our software products carry 60 days of free support. Technical support is available Monday thru Friday between 9:00 AM and 5:00 PM eastern time. Additional support policies may be purchased for a year or on a per call basis.

 

Download Fix Patch

Print additional installation note for v21.x, v22.x. v23x

The Accountant's Partner 20.1 (Use only with version 20.0)

Time It 20.1 (Use only with version 20.0)

Questions & Answers

                                                              The Accountant's Partner

                                                            The Check Writing Partner

                                                              The Consultant's Partner

                                                              The Pre-School Partner

Telephone - Facsimile Support

 Support   305 553-2400
 Facsimile 305 220-2666  

Print Support Order Form

Print Fax Support Form

Purchase Additional Support

 

E-Mail Support Form

* Required Field

Program Version # may be found at the opening program menu.
Program Registration ID (Reg ID.) may be found in the program opening menu, Your Name And Address. selection.

 
Name *
Title
Company *
Telephone *
Fax
Email *
Program Name *  
Program Version *
Reg. ID. *
Issue *
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form registration

Enter Captcha code

 

 Help files

For our software help (.hlp) files to display with Windows Vista, Windows 7/8, or Windows Server 2008 and above you may need to download and install the suggested OS help file below free from Microsoft www.microsoft.com.*

Microsoft Help File Names (Verify help file name with Microsoft as this is subject to change)

    Win 8 32: Windows8-RT-KB917607-x86.msu

    Win 8 64: Windows8-RT-KB917607-x64.msu

 

    Win 7 32: Windows6.1-KB917607-x86.msu

    Win 7 64: Windows6.1-KB917607-x64.msu

 

    Vista 32: Windows6.0-KB917607-x86.msu

    Vista 64: Windows6.0-KB917607-x64.msu

 

    Server 2008 32: Windows6.0-KB917607-x86.msu

    Server 2008 64: Windows6.0-KB917607-x64.msu

    Server 2008R2 64: Windows6.1-KB917607-x64.msu

You may alternatively download the On-Q Software 32 bit help or 64 bit help file installation.*

* Prior to downloading and installing any file be sure to perform a full system backup!!